Shipping

SHIPPING

We do offer FREE ground shipping for most items within the Continental United States for most items shipped. Any other method of delivery has charges.

Charges for upgrade shipping like next day delivery, 2-days, and 3-days will be shown in the shopping cart. Prices varies depending on location.

Drop ship: In certain occasions there is an need to expedite the shipping to make the wear date. Drop Ship means that the gown will ship from the designer directly to the client. This service incurs additional fees and they are different from upgraded shipping (overnight,2nd day, 3rd day, ground). Therefore in some cases upgraded shipping may be needed in addition to the drop ship fee, in order to make your wear date.

CHARGE ON INTERNATIONAL PACKAGES

Shipping outside the United States should be confirmed. Shipping time for prom, pageant, and formal dresses varies from 1 to 12 weeks depending on availability. Tracking numbers will be sent to customer via e-mail when the items are shipped from our store.

International: Charges for international shipping will be shown in the shopping cart. Charges might varies depending on location and method of shipping; International Expedited or International Express.

We do not charge any customs when sending our packages. Any customs, fees, taxes, tariffs, duties, etc. that may be incurred at the time of delivery would be at the discretion of your countries tax regulations. We have no way of calculating how much these fees would be, should they occur, and Dimitra Designs - PromHeadquarters.com are not responsible for those charges. For any additional information refer to your local customs agency. Returns will not be accepted due to customs fees. All sales are final. All packages will be insured.

PHYSICAL LOCATION
We are an established company and we strive to provide excellent customer service to you. We have been 16 years in our present location. Our retail store is located in at 303 N Pleasantburg Dr. Greenville SC 29607. T

The items we sell are carried by other retailers across the United States, but we are not affiliated with any of them.