SHIPPING
Free shipping on orders over $350 within the Continental US. Your dress is shipped via UPS in a box and signature is required unless you specify the contrary.
We offer ground, 2-Day, 3-Day and next day delivery within the Continental US. Prices vary based on your delivery location.
DELIVERY TIME
Most dresses ship directly from the designer's warehouse within 1–3 business days after we confirm your order, and arrive in about 4–8 business days with ground shipping. We call you within one business day of your order to confirm availability and your delivery date. If we cannot call you, we will email and text you.
The shipping method you choose (ground, 2-Day, 3-Day or next day) sets the time in transit after the dress ships; it does not shorten the 1–3 business days the designer needs to process the order.
If your dress cannot be supplied by the designer, or cannot arrive by the wear date on your order, you receive a full refund.
Drop ship: Most dresses are drop shipped, which means the gown ships from the designer directly to you. This is the fastest way to get your dress. Tracking numbers will be sent to you via e-mail when your dress ships.
CHARGE ON INTERNATIONAL PACKAGES
Shipping outside the United States should be confirmed. Shipping time for prom, pageant, and formal dresses varies from 2 to 12 weeks depending on availability. Tracking numbers will be sent to customer via e-mail when the items are shipped.
International: Charges for international shipping will be shown in the shopping cart. Charges might vary depending on location and method of shipping; International Expedited or International Express.
We do not charge any customs when sending our packages. Any customs, fees, taxes, tariffs, duties, etc. that may be incurred at the time of delivery would be at the discretion of your country's tax regulations. We have no way of calculating how much these fees would be, should they occur, and Dimitra Designs - PromHeadquarters.com are not responsible for those charges. For any additional information refer to your local customs agency. Returns will not be accepted due to customs fees. All sales are final. All packages will be insured.
PHYSICAL LOCATION
We are an established company and we strive to provide excellent customer service to you. Our retail store is located at 303 N Pleasantburg Dr. Greenville SC 29607.