Ordering

PromHeadquarters.com

PromHeadquarters.com is a division of Dimitra Designs, a full service bridal and special occasion salon serving Upstate South Carolina since 1994. Dimitra Designs is well-known for having a largest selection of bridal gowns, bridesmaid dresses, mother-of-the-wedding dresses, flower girls dresses, tuxedos, shoes and wedding accessories, special occasion dresses such prom, pageant and quinceañera.

There is not sales tax for out of state sales and we offer ground free shipping within the continental U.S. for sales over $200.00

AVAILABILITY
We must check availability of your chosen item based on three criteria: your wear date, the manufacturer's delivery schedule, and our shipping time to you. We cannot check availability until you place your order. At this moment, if your item(s) is available, we will place a purchase order with the manufacturer to ensure that your package arrives in time for your wear date. Inventory is subject to change every minute. We keep our website as updated as possible. We can not guarantee the item you want will be available when you order it. If your item(s) is not available, we will not charge your credit card, and we will contact you to discuss the situation.

E-mail us at info@dimitradesigns.com, or call us toll free at 1-866-8660968 with your designer, style numbers, size, color, and wear date. We will check availability of your choices and e-mail you promptly.

PLACING ORDERS
Orders may be placed on our secure e-commerce website. However, customers not wishing to place their order online may email your phone number to info@dimitradesigns.com Please include an appropriate time to contact you and your time zone or state where you are calling from. One of our service representatives will contact you to take your order information within 24 business hours. If you prefer, call us at 1-866-866-0968 between 11 AM and 7 PM EST.

Customers may fax their order information by printing the form linked here and faxing it to 864-467-0133. We will process your order after payment and you will receive an email confirmation during the next 24 business hours.

COLORS AND EMBELLISHMENTS
The only colors available are the ones listed or described on our website. If there is a picture of the color you want, and you cannot figure out the color by name, call us. We will do our best to explain it to you. We cannot custom make it for you. Often colors appear slightly different on the computer monitor than in person, and embellishment or designs may be difficult to discern. We will discuss the differences with you in order to find the best solution for you.

SIZING
Size charts and instructions help you determine which size best matches your measurements. Each designer has his own sizing chart; please choose the correct size chart and measure carefully. The charts are located on the pages of every item on our website. We will help you find the best size for you, but the final decision is up to you. E-mail us at  or info@dimitradesigns.com or call us at 1-866-866-0968.

All orders require measurements. Our Fashion Consultant team will confirm that you are ordering the correct size for the dress style of your choice based on your measurements. Each designer has a different size chart. There is a link on each dress option. Dresses come in standard sizes, alterations may be needed.

ADDITIONAL CHARGES
Additional charges may incur for certain specifications. The charges vary from designer to designer and reflect their designer's set fee.

Extra size fee: It may be applicable on garments size 18 and over.

Ordering time: Most of designers offer a rush service for orders that have been placed in a time and they can short their standard production schedule cutting the dresses before. In most of designers offer rush ordering and super rush ordering.

Drop ship: In certain occasions there is an need to expedite the shipping to make the wear date. Drop Ship means that the gown will ship from the designer directly to the client. This service incurs additional fees and they are different from upgraded shipping (overnight,2nd day, 3rd day, ground). Therefore in some cases upgraded shipping may be needed in addition to the drop ship fee, in order to make your wear date.

ALTERATIONS
We do not provide alterations to our far away clients. Alterations are very personal and specific. Changes are made to fit you. Every body is different and about 99% of customers need alterations even after following the measuring and size chart guidelines. We recommend that you look for a seamstress/alteration shop with formal gowns experience.