Contact Us

PromHeadquarters.com is a division of Dimitra Designs, Inc. The Dimitra Designs Bridal Emporium is the brick and mortar store that houses the stock and staff of PromHeadquarters.com.

Visit us at: Dimitra Designs, 303 N Pleasantburg Dr., Greenville, S.C. 29607

Store Hours: Monday through Friday: 11:00 a.m. to 7:00 p.m. | Saturday: 10:00 a.m. to 6:00 p.m. | Sunday: 2:00 p.m. to 6:00 p.m.

We're happy to answer questions that you may have about prom dress orders, our location, availability and more. Call our talented customer service team at 866-866-0968 or fill out the contact form below and we'll get back to you at your convenience.

If you need a quick answer to a simple question about your order, we've collected some of our most frequently asked questions for you to browse at your leisure. These include questions about our stock availability, phone orders, additional color options as well as general online order and return questions.

Prom Headquarters FAQs

Q: When will my dress be available?

A: After you've placed your order, call our toll free number, which is 866-866-0968, or email us at info@dimitradesigns.com with your designer, style, numbers, size, color and wear date.


Q: Can I order my dress by phone?

A: Yes, send us a note through the contact form and we'll call you. You can also call us at our toll free number between 11 a.m. and 7 p.m. EST.


Q: Are your dresses available in colors that aren't shown on the website?

A: No. The only colors available are those that are shown. If you have questions about a specific color or embellishment, please call customer service. Our trained agents can help you distinguish between different colors and help determine what kinds of embellishments are included on specific dresses.


Q: How can I be sure that I'm ordering my dress in the correct size?

A: We include the correct sizing chart on the pages of every item on our website. Make sure that you consult the chart on the page of the item that you plan to order as every designer has a different size chart. If you have questions about sizing, call us at 866-866-0968 and we'll do our best to help you.


Q: Are my measurements necessary for my order?

A: Yes, in order to make sure that every one of our customers receives a dress in the correct size, our Fashion Consultant team reaches out to confirm that you have chosen the right size for your measurements.


Q: What is the extra size fee on my order?

A: This fee is applied to some garments size 18 and over due to the extra material used in the manufacturing process.


Q: Can I put a rush order on a last-minute prom dress?

A: Most designers offer rush ordering and super rush ordering for an additional fee. Others also require a drop ship option for orders with upcoming wear dates, which may incur another fee.


Q: Are alterations available for online orders?

A: Unfortunately, since we aren't able to measure you in person, we are unable to provide alterations for our online clients. If you're able to come into the store, we'd be happy to help you there.

 

We're happy to answer questions.
Please fill out the form below if you need assistance.