SHIPPING
Your dress is shipped via UPS in a box and signature is required unless you specify the contrary.
We offer ground, 2-Day, 3-Day and next day delivery within the Continental US. Prices vary based on your delivery location.
Drop ship: In certain occasions there is a need to expedite the shipping to make the wear date. Drop Ship means that the gown will ship from the designer directly to the client. This service incurs on an additional fee of $35 and is different from any shipping method (next day, 2-day, 3-day or ground).
CHARGE ON INTERNATIONAL PACKAGES
Shipping outside the United States should be confirmed. Shipping time for prom, pageant, and formal dresses varies from 2 to 12 weeks depending on availability. Tracking numbers will be sent to customer via e-mail when the items are shipped from our store.
International: Charges for international shipping will be shown in the shopping cart. Charges might vary depending on location and method of shipping; International Expedited or International Express.
We do not charge any customs when sending our packages. Any customs, fees, taxes, tariffs, duties, etc. that may be incurred at the time of delivery would be at the discretion of your countries tax regulations. We have no way of calculating how much these fees would be, should they occur, and Dimitra Designs - PromHeadquarters.com are not responsible for those charges. For any additional information refer to your local customs agency. Returns will not be accepted due to customs fees. All sales are final. All packages will be insured.
PHYSICAL LOCATION
We are an established company and we strive to provide excellent customer service to you. Our retail store is located in at 303 N Pleasantburg Dr. Greenville SC 29607.