PromHeadquarters.com and its customer relations team wants you to feel beautiful and satisfied with our products as well as our service. While most of our customers are exceptionally happy with their experience, we understand that there are rare instances that may require you to return your dress.
Granted all sales are final. However, we do offer the opportunity of a one time exchange or receive store credit with your purchased gown with some exceptions:
- Exchanges or returns after the wear date will not be accepted.
- No Exchanges/returns for undergarments, body shapers, or swimsuits.
- Sale items are marked down items that are sold as-is. No return or exchange on these items.
In the event that you want an exchange/store credit we must be notified within three (3) days of receiving of the package, via e-mail firstname.lastname@example.org or phone 864-263-4371 Monday to Friday 9 am to 5pm EST. Photos may be required. Once you are issued RA# you will have a maximum of three (3) days to postmark and ship the item back to us, in perfect condition, and not worn. We will void returns that have clearly been worn, altered, tampered with or damaged. And the item will be sent back to you.
When shipping the package back it should be sent with a signature required and insured. The RA# must be visible on the outside of the box. Any packages returned without RA# will be subjected to a restocking fee of 50%. Please follow the return policy to be issued your RA#.
All shipping costs back and forward, and/or upgrades will be the responsibility of the customer.
If you choose to receive store credit you will be subjected to a 10% restocking fee. Please follow the return policy to be issued your RA#. Once the package has been received and inspection is passed you will be issued a store credit minus the 10% restocking fee. The store credit will not expire.
If you chose to exchange an item there will be a $50 restocking fee. The exchange must be for equal or greater value of your original purchase. Please follow the return policy to be issued your RA# and provide us with the exchange item.
Once we receive the new item, we will ship it to the customer. We cannot ship any exchange until the original item is received by our shipping department.
Items that must be made for your wear date are considered a special order and cannot be cancelled at any time.
Shipping times and rates depends on item availability. If the item is physically in our inventory it will be shipped same day, or the next business day. If you choose any shipping upgrades for your order, that would be the upgrade from our location to you. If the item must be re-ordered from the designer, we must first receive the item and ship it out using the upgraded shipping method that you have paid for.
The estimated shipping and delivery dates can be found in your confirmation email, once our team confirms that an item is available based on the wear date provided on your order. All orders shipped from PromHeadquarters.com do require signature upon delivery. All items will have 3 attempted deliveries before they are shipped back to our location. If you miss the last attempt you will be responsible for the shipping cost to resend. We are not responsible if you miss your wear date. Call us 864-263-4371 or e-mail us at: email@example.com
DROP SHIP OPTIONS
In some circumstances a Drop Ship may be required. A Drop Ship is a direct shipment from the designer to you, the customer. Drop Shipments eliminate the time it takes the item to reach us. The standard fee for a drop ship ranges from $25-35 depending on the designer. Please note that not all designers allow drop ship orders. The drop ship fee is in addition to any upgraded shipping options you may have chosen. A member of our internet staff will contact the customer if they have any concerns with your wear date and/or shipping times.
At PromHeadquarters.com we carefully inspect each item that is ordered from our store, before shipping it to our customers.
All items being shipped from our store must pass two inspections by our quality control supervisors. Please note that if you have a drop ship order, you waive your right for the quality control inspection at our store. We will not responsible for the condition of the gown on those orders.